Terms of Use

Effective date: 15 May 2026
Last updated: 7 October 2026

These terms govern your use of Pyro Business and Pyro Express ("the Service") - the mobile apps and, where we make it available, the web portal - operated by Pyro for Agency & Commission Trade Co. (commercial registration 531478), Kuwait ("Pyro"). Pyro Business is the app for shops and their teams. Pyro Express is the app for carriers and their drivers. By installing an app, creating an account, or signing in on behalf of a business, you agree to these terms.

The service

Pyro Business is an invoicing, point-of-sale, and store-management platform. You can ring up sales, record purchases, run repair and service jobs, keep a private customer book, capture signatures, generate signed PDF invoices, send invoices to your customers over WhatsApp, schedule deliveries, manage your team, and see business analytics. It also includes ID capture for verifying a customer's identity at the point of a transaction and a flagged-device registry of items reported as stolen, shared across the vendor network.

It is a strong fit for used-goods, electronics, and repair shops, where identity verification and the flagged-device registry add real protection, but the core works for any retail or trade business.

The Service does NOT:

Settle invoice amounts between you and your customers, except through invoice payment links where that feature is available to your business (described below). Otherwise, what your customer pays you for the goods or the service happens off-platform (cash, KNET, or card at your shop) - the invoice records what was agreed. Your subscription is bought and renewed only through the Apple App Store or Google Play. The only payments Pyro processes online are platform credit top-ups, delivery fees, and invoice payment links, all through UPayment as described below.
Verify the legal status or ownership of any item or transaction. That responsibility is yours.
Provide legal advice or guarantee compliance with any specific law or regulation beyond what its features explicitly do.

Eligibility

To use Pyro Business, you must:

Represent a business operating lawfully in Kuwait.
Be authorised to act on behalf of that business.
Provide accurate business and contact information, and keep it up to date.

Carriers are set up on the platform by us, and drivers use Pyro Express on behalf of their carrier.

Your account and signing in

Signing in. When you create an account with your mobile number, you prove the number is yours with a one-time code we send to it over WhatsApp, and you set a password. You then sign in with your mobile number and either your password or a new one-time code. Where the app offers it, you can also sign in with Apple (on iPhone) or with Google.
A verified mobile number. A business can be opened only from an account whose mobile number has been verified this way, including an account that signs in with Apple or Google. An email address is optional, except where you join by an invitation sent to your email.
Joining. A new business applies through the Pyro Business mobile app and can operate only after we approve it. Team members join a business only by accepting an invitation from it, and drivers join a carrier only by accepting the carrier's invitation.
Keep it secure. Keep your phone, your codes, and your password to yourself. You are responsible for everything done through your account and by the team members you invite. Tell us at info@pyro.com.kw if you think someone else has used your account.

Your responsibilities

You agree to:

Use the Service only for lawful business transactions.
Obtain your customers' consent before collecting their personal data, including customer ID details where you record them.
When you buy used goods, check items against the flagged-device registry where relevant, and report any item you reasonably believe to be stolen.
Not misuse, reverse-engineer, or attempt to disrupt the Service.

Data & privacy

Customer data you capture (contact details, and where you record them, customer IDs and signatures) is stored securely and used only to provide the Service. You are the data controller for your customers' information; Pyro is the data processor acting on your instructions. Devices reported as stolen are shared across the vendor network through the flagged-device registry to protect buyers and sellers. See our Privacy Policy for details.

Invoices & corrections

Finalised invoices are a permanent record. Corrections are made by voiding (a full reversal) or refunding (full or partial, with a reason) - both are logged. While a delivery for an invoice is in progress, voiding and refunding that invoice are locked until the delivery completes or is cancelled. You are responsible for the accuracy of the information you enter.

You can send an invoice to your customer as a PDF document over WhatsApp - automatically when the invoice is saved (if you enable auto-send for that invoice type) or manually from the invoice. Sends go to the phone number on the customer record; you are responsible for keeping that number correct and for your customer's agreement to receive documents this way.

Invoice payment links

Where this feature is available to your business, you can turn on invoice payment links in Settings. Your customer then receives a secure UPayment link over WhatsApp to pay a sell invoice online, and the invoice is sent to them once the payment is confirmed.

Bank document. To turn the feature on you upload your business's bank account (IBAN) document. Your proceeds are paid only to the account in that document, and only while we have approved it.
Before you send a link, confirm that the customer has not already paid the invoice. A link expires after a short time if it is not paid; you can then send a new one.
Fees. Your customer pays the invoice total. A fixed collection fee is deducted from your proceeds for each paid invoice. If you later void or fully refund an invoice that was paid this way, the collection fee is reversed and a cancellation fee is owed by your business. The fees in force are shown in Settings, and a new link uses the fees in force when it is created.
Payouts. We receive the payment through UPayment and transfer your proceeds to your bank account manually; transfers are not automatic. A payout can be held while your bank document is not approved, while a payment's status is being confirmed, or after a refund, until the amount owed is settled.
Refunds to your customer. If you void or refund an invoice your customer paid online, the amount to be returned to the customer's card is recorded as owed to the customer, and we arrange that refund manually through UPayment. On a partial refund you can instead record that you returned the cash yourself. If your proceeds were already transferred to you, the amount returned to the customer becomes an amount your business owes us.

Your costs, purchases, and profit figures

You can record what your shop costs to run and what you buy from suppliers, and the Service works out a profit figure for any span of whole months you choose from what you have entered.

The figures are only as good as what you record. They are a bookkeeping aid, not accounting, tax, audit, or financial advice, and they are not a substitute for your own books or for a qualified accountant. You remain responsible for your own filings and for anything you submit to an authority.
A past period does not change by itself. Changing what a cost is worth from now on leaves the months already closed exactly as they were. Deleting a cost is different from stopping one: deleting removes it from past periods too, and the Service tells you how many before you confirm.
Cash basis, no spreading. A cost counts in the month its due day falls in. Nothing is averaged, pro-rated, or spread across months.

Repairs & service invoices

When you take an item in for repair or service, the Service creates a service invoice for the agreed price at intake - payment is captured at your counter when the item is received, and there are no estimates or quotes on the platform.

Extra charges. If the job needs more work than agreed, you can add an extra charge to the same service invoice. Each added charge is logged and increases the invoice total. Agreeing the extra work with your customer before adding it is your responsibility.
Cancelling. Voiding a service invoice is the way to cancel a repair - it reverses the invoice and cancels the linked workshop job in one step, and both are logged.
Repair warranty. You can set a repair warranty period (in days) that is printed on the service invoice. The warranty is a commitment from your shop to your customer; honouring it is between you and them.
Photos. You may photograph the item at intake. Photos are attached to the job record as evidence of received condition.
The customer's property. Items taken in for repair remain your customers' property in your care. You are responsible for the item while it is in your shop and for returning it - over the counter or through an optional return delivery (the Delivery terms below apply).

Delivery

On a completed sell or service invoice you can schedule a delivery to your customer:

The delivery fee is quoted up front in Kuwaiti dinar based on the customer's area (for repairs, a carrier repair-handling surcharge may apply), before you confirm.
Your customer pays the fee online through a secure UPayment link sent to them over WhatsApp. The delivery is dispatched only after the fee is paid.
Deliveries are fulfilled by carriers and their drivers working through Pyro Express. You and your customer can follow the delivery status live, and the driver takes a photo as proof of delivery.
An unpaid delivery link expires and the delivery is cancelled automatically. You can also cancel a delivery yourself before it is paid. A fee captured after a link has expired or a delivery was cancelled is not used for a delivery; it is recorded as money owed back and refunded manually through UPayment.
Once a delivery is completed, its fee is final.
You are responsible for handing the carrier the correct goods matching the invoice.
You can keep several saved pickup locations; the location you choose when scheduling a delivery is where the driver collects the order, and keeping its address and contact phone accurate is your responsibility.

Subscriptions, platform credit, and refunds

Pyro Business is sold as a subscription. Subscriptions are purchased and billed through the Apple App Store or Google Play. You do not pay Pyro directly for a subscription.

Subscriptions and prices. The available subscriptions, the price of each, and its billing period (monthly or yearly) are shown in the app and by the store before you confirm a purchase. The store charges in the currency it uses for your country. Any price change is handled by the store under its own rules.
Free trial and approval. A new business needs our approval before it can use the Service, and may start with a 7-day free trial. You can subscribe during the trial; the trial then ends at the moment of purchase, and unused trial days are not carried over. After the trial, full access to invoicing and point-of-sale requires an active subscription.
Payment. The store charges the Apple ID or Google account you use when you confirm. Your card and payment details stay with Apple or Google; Pyro never receives or stores them. Pyro receives a record of the purchase from the store (which subscription, its dates, and its renewal status) so it can turn your access on.
Automatic renewal. A store subscription renews automatically at the end of each period unless you turn off auto-renewal in your App Store or Google Play subscription settings before the renewal (on the App Store, at least 24 hours before the period ends). Turning off auto-renewal keeps your access until the end of the period you have already paid for.
Changing or cancelling. You change, cancel, or resume a subscription in the store's own subscription settings, using the Apple ID or Google account it was bought with. Uninstalling the app or deleting your Pyro account does not cancel a store subscription - turn off auto-renewal in the store as well.
Refunds. For an App Store purchase, request a refund from Apple under Apple's refund policy. For a Google Play purchase, request a refund through Google Play, or contact us at info@pyro.com.kw; any refund is processed through Google Play under the applicable refund policy. Turning off auto-renewal does not by itself refund an earlier charge.
When a subscription ends. If the store cannot collect a renewal, it may retry for a period under its own rules. When a subscription ends, creating new invoices is blocked until you subscribe again. Your existing records stay available.
Terms paid to Pyro before subscriptions moved to the stores. If your business paid Pyro directly for a subscription term, that term runs until its end date and is not renewed by Pyro. To keep using the Service after it ends, subscribe through the App Store or Google Play. A store purchase cannot start while a term paid to Pyro, or its grace period, is still running.
Discounts. Any discount on a subscription is offered by the store (for example an Apple offer code or a Google Play offer) and follows the store's terms. Pyro coupon codes do not apply to subscriptions.
Platform credit (prepaid balance). Your business may hold platform credit. It is added only by Pyro - through a payment link we send you and you pay through UPayment outside the app, or as credit we grant - and it is never sold inside the app. Platform credit covers delivery penalties and other platform charges; it never pays for or renews a subscription. Platform credit is non-refundable, has no cash value, and cannot be withdrawn or transferred. Top-up amounts are final once paid; however, a duplicate payment, or a payment captured after its link was cancelled or expired, is not added as credit. We record it as money owed back to you and arrange its refund manually through UPayment. Any goodwill we choose to offer is granted as non-refundable platform credit, never as cash.
Delivery fees are separate per-delivery charges paid by your customer, as described in the Delivery section.

Suspension & termination

We may suspend or terminate accounts that breach these terms, engage in fraudulent activity, or put the platform, its users, or the public at risk. You may close your account at any time: an owner can delete the business, and a team member their own account, from Settings; carriers and drivers can ask us at info@pyro.com.kw. Deleting an account or a business does not cancel a store subscription; turn off auto-renewal in the store as well. A business with a store subscription is removed only once the store confirms that the subscription has ended, so its deletion may stay pending until then. What is removed, when, and what is kept is set out in the Privacy Policy.

Liability

The Service is provided "as is." Pyro is not liable for disputes between you and your customers, losses arising from inaccurate data entry, the condition or handling of items you take in for repair, or damages arising from misuse of the Service. Delivery issues are handled through support with the carrier concerned.

Governing law

These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute arising from them.

Changes

We may update these terms from time to time. The current version is always available in the app, and continued use after a change means you accept it. Material changes will be communicated through the app.

Contact

Questions about these terms? Contact us at info@pyro.com.kw.