Privacy policy
Last Update: October 2025
Introduction
At Pyro Company for Agency & Trading on Commission ("We," "Us," or "the Marketplace"), we prioritize the protection and respect of your personal data. This policy explains how we collect, use, and protect your information when you use our website pyro.com.kw.
Registration and Login Options
- Login via Google (OAuth): We only access your basic information (name, email address, and profile picture) for verification and account creation purposes.
- Email Registration: You may create an account using your email address and a password of your choice.
- Buy as a Guest: You can complete your purchase without registration. In this case, only the necessary information (name, phone number, address, and payment details) will be collected to complete and deliver your order.
Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and payment details
When you log in via Google, we only collect your name, email address, and profile picture. This information is used for legitimate operational purposes, including completing purchases, improving our services, and complying with legal requirements.
How We Use Your Information
We use your data to:
- Personalize and enhance your shopping experience.
- Process and deliver orders.
- Provide better technical support and customer service.
- Send updates regarding orders, offers, and services (with the option to unsubscribe at any time).
How We Protect Your Data
- We use SSL encryption and secure servers to ensure the safety of data transmission and communication.
- Payment data is processed only through certified payment service providers that adhere to the highest security standards.
- In the event of an unexpected security breach, we will notify affected users in accordance with applicable Kuwaiti laws.
Data Retention
We retain your personal data only for the period necessary to complete transactions, comply with legal obligations, or resolve disputes. Once no longer needed, the data is securely deleted or anonymized.
Minor Privacy
Pyro Marketplace is not intended for individuals under the age of eighteen (18), and we do not knowingly collect data from minors.
Marketing Communications
You may unsubscribe from promotional messages at any time through:
- Clicking the "Unsubscribe" link in the email, or
- Contacting us directly via email at support@pyro.com.kw
Data Storage and Transfer
Your data may be stored on secure servers outside the State of Kuwait (such as hosting or email service providers). We ensure that all our external partners comply with data protection standards equivalent to those applied in Kuwait.
Cookies
We use cookies to enhance the user experience, such as:
- Remembering your shopping cart and preferences.
- Analyzing website usage to improve performance and services.
You can modify your cookies settings in your browser at any time.
Information Sharing
We do not sell or trade your personal information under any circumstances. Your data may only be shared with our trusted partners, such as:
- Payment service providers.
- Delivery companies.
- Technical support service providers.
This sharing is solely for the purpose of fulfilling your orders.
External Services and Links
If you use Google login, your use is also subject to Google's Privacy Policy. Our website may contain links to external sites, and we are not responsible for their content or privacy policies.
Your Rights
You have the right to:
- Request access to your personal data.
- Correct any inaccurate information.
- Request deletion of your data.
- Withdraw your consent to receive marketing communications at any time.
To exercise these rights, please contact us at: support@pyro.com.kw
Consent
By using our website and services, you acknowledge that you have read this policy and agree to all its terms.
Changes
We may update this policy from time to time. Any modifications will be posted on this page, along with the date of latest update.
Contact Us
Pyro Company for Agency & Trading on Commission is registered in the State of Kuwait in accordance with the provisions of Commercial Companies Law.
