City: KW, New York
This is one beautiful, fast printer. My suggestion is that it be shipped with a black xl inkjet cartridge.
Works ok, but ink doesnt last. Also, it uses color ink, even if you only print using black. When it runs out of color ink, it refuses to print, even if you only need black and white. Difficult to find new cartridges. Cant find them on Amazon and Costco wont refill this model number.
This printer has all the features I was looking for. I saved money by purchasing the unit "refurbished". The printer is in mint new condition and functions perfectly.
works till you have to replace the ink cartridges that it came with. You buy new cartridges with the same id number as the old ones and the printer wont recognize them
The inks are consumed without usage also. I hardly printed 10 pages in color and one ink ran out, while i changed it and started the print i noticed terrible print quality missing dots its called so had to clean the head and printed 2 test pages in all and the other 2 inks were out. It ends up costing around $20 to print 1 page in color! so I called the customer service and they were kind and said they will send out the 2 that were now showing low. They also assured me if the problem continues they will find another solution. It has been 5 days and no response from them. I sent them 3 emails during that time which were not responded to. So I called again today and after being on the phone for more than 1 hour they tell me they are out of ink and it is on back order and once they have it they will send them. Needless to say I did not accept that solution and asked to speak to a Supervisor who said the same thing and they said they cannot provide a refund or any other solution. Please people be aware!
Really close to taking it back. Doesn’t grab paper correctly. Keeps saying there’s no paper in the tray when there is a full stack. Very frustrating.
It’s a horrible product. Goes through expensive ink cartridges like there is no tomorrow even on light printing. It’s ridiculous.
Updated the firmware as soon as I set it up. Will no longer connect to any MacOS or iOS device on the same network. No information online how to resolve, and no way to downgrade the firmware.
Print and scan quality is good. My only complaint is the speed of scanning is very slow compared to my old Epson scanner. takes about 15 sec to preview a color page at 300dpi my older workforce 545 would do it in less than 5 sec SHORTLY AFTER BUYING THIS PRODUCT THE PRICE DROPPED TO $89 FROM $129. SELLER WOULD NOT REFUND DIFFERENCE AND OR EXPECTED THE RETURN TO BE AS ORIGINAL PACKAGE THAT WAS IMPOSSIBLE TO DO ONCE IT IS OPENED. WOULD NOT BUY FROM THIS SELLER AGAIN.
I wish that I would have searched for ink first. I ASSUMED there would be some cheaper version of the ink somewhere on the internet. False. Nothing decent. Nothing cheap. $120 to change your ink? May as well change printers. Welcome to my overly fancy scanner. Bought it because it will scan multiple pages at once. Now, that is all that it will do.
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