Most Helpful Positive Review
Yoseph H. Araya
City: US, Richfield
This product is great! It does what is said it does, the catch is you have to have strong internet connection (>100mbs), specially for live TV. I would have given it 5 stars but the company or the website doesnt have any customer support whatsoever. I had the older version and it worked fine for about 2 yrs but when I changed my internet modem it kept on asking me for username and password, which I couldnt remember, and I couldnt reset the password ( attempted to contact the customer support to no avail) but I figured I buy a new one, this one has a better picture(4k for the most part) than the old virsion and less buffering. I have used it for about a month and its working fine. Saving me about $80/month in cable bill. I recomend this product for live TV, recorded shows, movies etc...
First received the product and was excited to finally cut the cord. After some adjusting there were quite a few channels that we couldnt watch. All local news stations were missing and football is impossible to watch. After purchasing an antenna for some of the local broadcast channels and uploading several apps we still are missing all but 1 football game a week and 2 news stations. Most of the streaming movie apps dont work and its a struggle at times to watch stuff all the way through without lag or being booted off. The system does not stay off and will cut back on in the middle of the night and cut back on the TV. We resorted to unplugging it. Wifi keeps a low signal at all times even when its 5 ft from my router with no walls to intervene. Reading reviews of bad customer service and tech support I dont have time to wait days or weeks to contact them regarding these issues. Especially for the high price I needed to use my small window I had left to return it. I was excited about this box but it failed us miserably.
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