City: KW, New York
After 4 months of daily random freezes it completely died. Sent for repair at my own expense. Update: "In Repair" for 20 days & counting Update2: no repair, will be replaced- 2 more weeks Update3: Replacement arrives 30 days after return for repair. Successfully boots up.
Display repeatedly failed. Now it wont boot. Recovery screen displays but fails repeatedly. Heading back to the factory at my expense. And I will have no desktop for weeks. Not happy at all. This will be my first and last Acer product.
Been a decades long Acer customer, but their warranty and support is a joke. You have create an acer account to post on their customer discussion board online, and then the moderator Manny will ask you to PM a message to him, and then thats the end of your request. They shadowban you for any negative comments posted, much like Apple discussion boards. I have yet to need to contact CTL after 10 months, but I see so many posts and responses from them that you can tell they are much more responsive and serious about making a dent in the Chrome OS market. I have also had ASUS products and they are also not reliable.
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